Privacy Policy for Vindas Bio Refinery WhatsApp Communication

Effective Date: 22 July 2026 | Last Updated: 22 July 2026

This Privacy Policy explains how Vindas Bio Refinery (“Vindas,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information when customers communicate with us through WhatsApp and our customer relationship management system.

The WhatsApp CRM software, website infrastructure, hosting, or technical services may be provided or maintained by Anand Singh Trust, operating through the website anandsinghtrust.in, on behalf of Vindas Bio Refinery.

1. Scope of this policy

This Privacy Policy applies to information processed through:

Vindas Bio Refinery’s WhatsApp Business number
WhatsApp messages sent or received through our CRM
Customer enquiries and support requests
Sales, order, payment, and delivery communications
Approved WhatsApp notification and marketing campaigns
Website forms, QR codes, or other WhatsApp opt-in methods

WhatsApp and Meta may independently process information according to their own privacy policies and terms.

2. Information we collect

Depending on your interaction with us, we may collect:

Name
Mobile or WhatsApp number
Email address
Company or organisation name
Address, city, or delivery location
Messages and replies exchanged with us
Images, documents, audio, or other media voluntarily shared
Product enquiries and purchase requirements
Quotation, order, invoice, payment, and delivery information
Customer-support and complaint details
Marketing opt-in and opt-out records
Message delivery, read, and response status
Technical information such as timestamps, logs, and system activity

Please avoid sharing sensitive personal information unless it is necessary for your request.

3. How we collect information

We may collect information when you:

Send a message to our WhatsApp Business number
Submit an enquiry or registration form
Scan a QR code and initiate a WhatsApp conversation
Purchase or enquire about our products or services
Agree to receive WhatsApp notifications or promotional messages
Respond to a WhatsApp message or approved template
Provide information to an authorised employee or representative

4. How we use your information

We may use your information to:

Respond to enquiries
Provide product and service information
Prepare and send quotations
Follow up on sales enquiries
Process and manage orders
Send payment, dispatch, delivery, or service updates
Provide customer support
Maintain communication and customer records
Send promotional messages where valid consent has been obtained
Process unsubscribe and opt-out requests
Improve our services and customer communication
Prevent fraud, misuse, and unauthorised access
Comply with legal and regulatory requirements

5. WhatsApp marketing messages

We may send promotional WhatsApp messages, product announcements, offers, and other marketing communications only where appropriate consent has been obtained or where such communication is otherwise legally permitted.

You may stop receiving promotional messages at any time by:

Replying STOP
Asking an authorised representative to remove your number
Contacting us using the details provided below

Opting out of marketing messages may not prevent essential order, payment, security, delivery, or customer-support communications.

6. Sharing of information

We may share information where reasonably necessary with:

WhatsApp and Meta Platforms
Anand Singh Trust as our website, CRM, hosting, or technology service provider
Cloud-hosting and database providers
Messaging and communication service providers
Authorised employees and representatives
Delivery, payment, and other business-service providers
Government or regulatory authorities where legally required

We do not sell or rent personal information to third parties.

7. Role of Anand Singh Trust

Anand Singh Trust may provide technical and operational services such as:

Hosting or maintaining the privacy-policy webpage
Hosting or maintaining the CRM platform
Connecting the CRM with the WhatsApp Cloud API
Storing customer communication records
Providing technical support
Maintaining backups and system security
Troubleshooting messaging or integration problems

Anand Singh Trust processes information only for providing authorised services to Vindas Bio Refinery.

8. Data retention

We retain personal information only for as long as reasonably necessary to:

Manage customer relationships
Provide requested products and services
Maintain transaction and communication records
Resolve complaints and disputes
Meet legal, accounting, or regulatory requirements

Information that is no longer required may be deleted, anonymised, or securely archived.

9. Data security

We use reasonable technical and organisational measures to protect personal information from:

Unauthorised access
Accidental loss
Misuse or disclosure
Alteration
Unauthorised copying or deletion

Security measures may include authenticated accounts, access controls, HTTPS encryption, database security, backups, and activity logging.

However, no online communication or storage system can be guaranteed to be completely secure.

10. Your rights

Subject to applicable law, you may request:

Access to your personal information
Correction of inaccurate information
Deletion of information that is no longer required
Withdrawal of consent
Cessation of promotional messages
Information about how your data is processed
Review of a privacy-related complaint

We may need to verify your identity before processing a request.

11. Data-deletion requests

To request deletion of information associated with your WhatsApp number, send an email with the subject:

WhatsApp Data Deletion Request

Include:

Your full name
Your WhatsApp number with country code
Your company name, where applicable
A brief description of the information you want deleted

Send the request to:

Vindas Bio Refinery: +91 94520 73208 (WhatsApp)

Alternatively, contact the technology or website service provider:

Anand Singh Trust: info@anandsinghtrust.in

Eligible information will be deleted or anonymised within a reasonable period, except where retention is legally required.

12. Children’s information

Our services are primarily intended for businesses and adults. We do not knowingly use WhatsApp CRM communications to collect personal information from children.

Where such information is identified, reasonable steps will be taken to remove it.

13. International data processing

WhatsApp, Meta, cloud-hosting providers, or other technology providers may process information using infrastructure located outside your state or country.

Such processing will be subject to applicable privacy, contractual, and data-protection requirements.

14. Changes to this policy

We may update this Privacy Policy when our services, technology, business practices, or legal obligations change.

The updated version will be published on this webpage with a revised “Last Updated” date.

15. Contact details

Vindas Bio Refinery

Address: Rajpoot Complex, ICICI Bank, Amethi, 227405
Phone: +91 94520 73208
WhatsApp: +91 94520 73208

Website and Technology Service Provider

Anand Singh Trust

Website: https://anandsinghtrust.in
Email: info@anandsinghtrust.in
Address: Ranjeet Nagar, Kherauna Bypass, Amethi UP – 227405